You will also actively contribute to the optimization of automated, price‑relevant processes, working closely with departments such as Sales, Product Management, and Operations.As part of cross‑functional projects, you will take on smaller work packages or provide operational support to the project lead.
For this purpose, you research technical and market‑relevant information, analyse the results and derive targeted measures to ensure and improve service qualityYou work confidently with relevant systems such as ticketing, monitoring and backend systems as well as partner portals. You create, analyse and use KPIs and technical reports to steer and continuously improve operational qualityIn addition, you handle basic technical enquiries related to AC charging infrastructure, perform initial diagnostics, analyse error patterns and initiate appropriate corrective measures.
As part of our team, you will take on the following responsibilities: You are responsible for leading and developing the Product Development department, including staffing and promoting employees, as well as agreeing on targets for the department, such as personnel, budget, and investment planning, and controlling measures in case of deviations from these targets.Introducing, tracking, and evaluating department-relevant measures are also part of your tasks, as well as identifying and implementing necessary structural changes within the department and in collaboration with other departments and areas of DKV.You are responsible for developing and implementing strategies for creating and maintaining complex system architectures in the customer-centric web environment, as well as further developing customer-centric web technologies by evaluating and designing sophisticated solution architectures and ensuring availability and security in collaboration with other departments and areas of DKV.You are responsible for implementing and operating applications to defined SLAs at efficient costs, advising on architecture and design of the system network, as well as ensuring the logical integrity and scalability of systems and teams.Additionally, you ensure effective collaboration with other departments and areas of DKV along the value chain, as well as uniform product delivery in close cooperation with the Framework Development department.Using agile methods such as SCRUM, Kanban for IT, Servant Leadership, etc., is not a problem for you, nor is using future-proof cloud technology and phasing out legacy software towards a robust, modular, service-oriented software architecture.You maintain the scalability of the department and are a pioneer and shaper of change.
As part of our team, you will take on the following responsibilities: You develop and implement the webshop product strategy (Adobe Commerce) in close alignment with eCommerce and Sales Management, translating strategic goals into value‑driven roadmaps, prioritized epics, and measurable outcomes (conversion, checkout efficiency, growth).You act as the central link between stakeholders (eCommerce, Performance Marketing, and potentially CRM/Operations) and the international development setup.You are responsible for the technical and functional scaling of our webshop across currently 22 markets (with further expansion planned), including stable integrations, high‑performance releases, and clear prioritization based on business value, feasibility, and risk.From a shop perspective, you own the overview of interfaces and data flows (e.g. order APIs, authentication/identity, validation services, CRM integrations such as Microsoft Dynamics).You coordinate dependencies with other teams and product owners and drive a seamless customer journey across digital touchpoints.