Deutsche Post DHL Global Business Services offers internal transactional & competence center services such as Finance & Accounting, Human Resources, Procurement, Legal and IT. With the help of state-of-the-art process automation technologies including RPA, Smart OCR, Machine & Deep Learning, we are endeavoring to redesign and automate repetitive manual processes in complex process chains, which constantly lead to unplanned throughput times, control problems or even incidents during the operational process.
As part of our team, you will take on the following responsibilities: You take on the control and monitoring of service relationships with external partners and service providers.You also support the specification, tendering, and procurement of new IT services as well as the selection of suitable service providers.In addition, you further develop existing services, SLAs, and KPIs and optimize them in terms of quality, compliance, and cost.You evaluate new technologies or solution approaches and provide recommendations for future business requirements.You conduct monitoring of the applications and services in use and ensure their stability.You also analyze incidents and ensure sustainable resolution within Second Level Support.Furthermore, you plan, coordinate, and oversee IT projects from implementation through testing to rollout, ensuring a smooth transition into operations.You further develop IAM processes such as identity lifecycle, role and authorization concepts, and recertifications, ensuring compliance requirements are met. What makes you stand out You hold a degree in (Business) Informatics or a comparable qualification and ideally possess certifications such as ITIL v4 or Microsoft/IAM certificates.You have relevant professional experience in IT service management, including incident, change, and release management.Additionally, you bring solid IAM expertise, particularly in identity lifecycle, role and authorization concepts, and recertifications.Furthermore, you have experience in managing service providers as well as in handling SLAs and KPIs.You are also able to transition projects into stable operations in a structured manner and resolve complex issues in Second Level Support.You have strong technical knowledge of IAM tools such as Azure AD/Entra ID and directory services.You are proficient in working with ITSM tools (e.g., Matrix42) and Atlassian tools (Jira/Confluence) and have basic knowledge of interfaces and scripting.Moreover, you work analytically, in a structured and independent manner, and communicate confidently in both German and English.
What makes you stand out You have solid professional experience with backup and recovery solutions such as Veeam, AvePoint, or Rubrik in hybrid IT environments.You bring very strong knowledge of Microsoft cloud technologies, especially M365, Azure, Active Directory/Entra ID, Exchange, and SharePoint.You have in-depth expertise in cyber recovery and in restoring systems after cyberattacks.You also have experience in IT Service Continuity Management and Business Continuity Management.You have practical experience in infrastructure automation, for example using Terraform.Ideally, you have experience using AI-based solutions for system and process optimization.
Deutsche Post DHL Global Business Services offers internal transactional & competence center services such as Finance & Accounting, Human Resources, Procurement, Legal and IT. With the help of state-of-the-art process automation technologies including RPA, Smart OCR, Machine & Deep Learning, we are endeavoring to redesign and automate repetitive manual processes in complex process chains, which constantly lead to unplanned throughput times, control problems or even incidents during the operational process.
Deutsche Post DHL Global Business Services offers internal transactional & competence center services such as Finance & Accounting, Human Resources, Procurement, Legal and IT. With the help of state-of-the-art process automation technologies including RPA, Smart OCR, Machine & Deep Learning, we are endeavoring to redesign and automate repetitive manual processes in complex process chains, which constantly lead to unplanned throughput times, control problems or even incidents during the operational process.
To ensure through the process of implications counselling that all couples are aware of the risk of iatrogenic disease such as ovarian hyper-stimulation, multiple pregnancy (with risk of prematurity and death) and the complex issue of research on gametes/embryos and the ethical and moral issues that this raises.
To ensure through the process of implications counselling that all couples are aware of the risk of iatrogenic disease such as ovarian hyper-stimulation, multiple pregnancy (with risk of prematurity and death) and the complex issue of research on gametes/embryos and the ethical and moral issues that this raises.
To ensure through the process of implications counselling that all couples are aware of the risk of iatrogenic disease such as ovarian hyper-stimulation, multiple pregnancy (with risk of prematurity and death) and the complex issue of research on gametes/embryos and the ethical and moral issues that this raises.
Actively participate and complete Health and Safety compliance activities, such as Hazard/Near Miss Reporting and regular attendance/completion of scheduled Toolbox Talks. Liaise with the supply chain, when ordering M&E components for remedial/corrective works.